We’re thrilled to confirm that we’ve been acquired by industry leading Communication and IT services provider, Intercity!
From their world class and sector leading customer service score (NPS +75), and intrinsic focus on People Power, it’s clear Intercity centre their customers and colleagues at the very heart of what they do.
This acquisition comes as part of Intercity’s overarching strategy to grow through carefully considered business acquisitions, a strategy centred around uniting with companies that share their core values and ambitions. Our two companies are fully aligned in our people-first approaches and love of tech, and this is why our teams will seamlessly integrate to continue the delivery of excellent customer service.
Earlier this week, our new Intercity colleagues came to visit our offices in Northamptonshire (pictured below)
The deal sees Chandler Communications colleagues become part of Intercity with the business’s Northampton site also joining Intercity’s network of UK offices.
Perry Chandler, Director and Cofounder of Chandler Communications commented saying:
“After thoroughly enjoying the past 36 years, and for very personal reasons, it’s time to hand over the reins. I’ve looked for a company who hold the same important values at their core as I do and have found this in abundance at Intercity.
I would personally like to thank my team: James, Jo and Jo, and not forgetting Rachael who now has another little lady who completes her family. They are much valued, dedicated and loyal staff who have customer service at the forefront of their minds. Importantly, thank you to my customers for their continued loyalty over the previous and future years”.
Like us, Intercity are a family run business. We look forward to integrating whole-heartedly into their #TeamIntercity family, and this mutual excitement is expressed by Intercity’s CEO, Andrew Jackson, the son of the company’s original founder:
“We’re delighted to welcome Chandler Communications to the Intercity Group. Having seen how this well-managed business has grown over the last 30 years, and the care the team put into building long-term partnerships with customers, we recognised the huge synergies between our two organisations. We pride ourselves on our high levels of service and ensuring a positive customer experience within every aspect of the business, we measure this continually and will never rest in our pursuit of excellence and market leading customer satisfaction. Chandler is a great fit for Intercity and this deal is an important step in our long-term plan to grow through careful and considered acquisitions.”
We’re committed to our customers and want to make sure you have all the information you need during this transition period. Over the coming days and weeks, we will continue to keep you informed about our progress.
In the meantime, if you have any questions, please contact Chandler@intercity.technology should you have questions or concerns and we’ll be happy to help.
Intercity is a leading technology services business with over 35 years’ experience in delivering innovative technology services that allow customers to Do More with Cloud & Security, Communications and Managed IT services.
For more information visit: https://intercity.technology/